Our commitment to you.

Doctors on Cashel endeavours to provide quality medical care.

However we realise that as a consumer there may be times when you are dissatisfied with the service received.

If this occurs and you feel your grievance should be heard you may address your complaint (marked Private and Confidential) in writing, online or verbally to:

 

  • Complaints can be made via;

    • online submission; or

    • in writing; or

    • telephoning

    If your concern is about a consultation with your doctor and you feel able to discuss this with them, the best course of action is to arrange a time to discuss this with your doctor. Issues can often be resolved this way.

    How to make a complaint,

    • if writing a letter

      address to the complaints officer (marked Private and Confidential), explaining your concerns and be sure to include the following details:

    • Time and date of incident(s).

    • Details of the action, event, process or staff member

    • Names of personnel involved (if possible).

    • Brief description of the incident(s) that occurred.

    • if telephoning,

      request from reception to make a time to discuss your complaint directly with the Complaints Officer.

    • if submitting complaint online,

      please use form below.

  • Your complaint will be received in confidence and investigated thoroughly in a timely and caring manner.

    If not resolved within 5 working days your complaint will be acknowledged in writing and you will be informed on the actions taken as part of the investigation.

    At any time you may ask for a copy of the practice’s Complaints policy.

    If you feel that your complaint constitutes serious medical misconduct or you are unhappy with the treatment of your complaint you may at any time contact:

    Health And Disability Advocacy – Christchurch

    Phone 03 377 7501 or 0800 555 050

    or;

    The Health and Disability Commissioner

    P O Box 1799, Auckland

    Phone 0800 11 22 33

  • If you need assistance, advice or support in making your complaint to us, the services below are available to help you. These services are free of charge.

    Health & Disability Advocacy Service

    Phone: 0800 377 766

    P O Box 1791

    Auckland

    —

    Privacy Commissioner

    Phone: 0800 803 909

    PO Box 10-094, The Terrace

    Wellington 6143

    —

    Advocacy Services Trust

    P O Box 1307

    Christchurch

    Phone 377 7501

Make a complaint.